Frequently Asked Questions

Where is the apparel?!

The super-secret private label apparel is in the process of being designed, tested & manufactured. It will be ready to purchase by the fall or winter of 2020! Be sure to sign up for the email list for updates & presales! STAY TUUUUUNED! 

What is the shipping time?

Please allow up to 3 weeks for delivery - each bag is printed to order! We do not hold stock since there are so many designs and options for you to choose from! 

What is your return policy?

The return policy is 7 days from date of receipt of purchase. We do not accept returns for refund or exchange, at the exception of items damaged in transit. 

Refunds (if applicable) - To be eligible for a refund or exchange, you must email us within 7 days of receiving the products at with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages - Upon inquiry, we will confirm the delivery address, date of delivery, tracking information, and shipping carrier information for the customer to investigate. If lost or the package was returned to us, we will send you a replacement. 

Cancellations - Only orders that haven't been shipped are eligible for cancelling. If your order has been shipped, we cannot cancel your order as it has already left our hands!